Terms of Service

By creating an account, accessing, or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

We may update these Terms as described in "Changes to These Terms." Your continued use after an update takes effect constitutes acceptance.

Kohezn is a hosted, multi-tenant software platform for print, apparel-decoration, and related businesses. It provides tools that may include an online storefront, point of sale, a gang sheet and design builder, production and work-order management, wholesale, fulfillment, accounting and sales-channel integrations, staff management, and related features.

We may add, change, or remove features over time. We work to keep the Service available but do not guarantee uninterrupted or error-free operation, and we may perform maintenance that temporarily limits availability.

• You must provide accurate, complete registration information and keep it current.
• You must be at least 18 years old and capable of forming a binding contract.
• You are responsible for all activity under your account and for keeping credentials confidential.
• You must notify us promptly at legal@kohezn.com of any unauthorized access or suspected security breach.

You are responsible for the staff and other users you invite, and for ensuring their use complies with these Terms.

• The Service is offered under subscription plans, including a free tier and paid tiers; the fees, features, and limits for each plan are described at the time of purchase.
• Paid subscriptions are billed in advance on a recurring (monthly or annual) basis and renew automatically until cancelled.
• You authorize us and our payment provider to charge your payment method for all applicable fees.
• Except where required by law or expressly stated, fees are non-refundable.
• Plan changes take effect as described at checkout, and downgrades may result in loss of access to features or data tied to a higher tier.

Transaction processing

Payments your business accepts through the Service are processed by our payment provider and may be subject to a blended processing rate disclosed in your plan. Payouts, holds, refunds, chargebacks, and related matters are handled through that provider and may be subject to its terms.

Taxes

Fees are exclusive of taxes. You are responsible for any taxes associated with your subscription, other than taxes based on our net income. You are solely responsible for determining, collecting, and remitting taxes on sales you make to your own customers.

You and your customers retain all ownership rights in the artwork, designs, product information, customer data, and other content you upload or generate through the Service ("Your Content"). We do not claim ownership of Your Content.

You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, process, and create technical derivatives of Your Content solely as needed to operate, secure, and provide the Service to you — for example, to render print files, generate previews, run features you enable, and create backups.

You are responsible for Your Content and represent that you have all rights necessary to upload and use it, and that it does not infringe any third party’s rights or violate any law. As between you and your customers, you are responsible for handling customer data lawfully; with respect to that data, we act as your service provider and processor as described in the Privacy Policy.

When you build a gang sheet or other print-ready artwork, the Service generates a flattened, high-resolution rendered output file (for example, a print-ready PNG) used to fulfill the order. Because these rendered files are large, they are automatically and permanently deleted from our storage approximately ninety (90) days after the associated order reaches a fulfilled status (such as shipped, delivered, completed, ready for pickup, or shipped by a supplier).

Deleting a rendered print file does not delete your design. The underlying design document — the canvas layout, the size, position, and arrangement of every element and text, and your uploaded or placed source artwork — is retained on your account and can be used to regenerate the print file on demand at any time. In short, we remove the large flattened output, not the design data behind it.

This automatic deletion applies to rendered print files specifically; other data is retained as described in the Privacy Policy. You are responsible for keeping your own copies of any final output files you wish to retain beyond this period.

You agree not to, and not to allow others to:

• Use the Service for any unlawful, infringing, deceptive, or harmful purpose.
• Upload or distribute content that infringes intellectual property, violates privacy, or is unlawful, defamatory, or obscene.
• Upload malware or attempt to gain unauthorized access to the Service, other accounts, or our systems.
• Interfere with or disrupt the integrity or performance of the Service, including through excessive automated requests.
• Reverse engineer, resell, or sublicense the Service except as expressly permitted.
• Use the Service to send unlawful, unsolicited, or deceptive communications.
• Circumvent usage limits, security, or access controls.

We may investigate suspected violations and may suspend or terminate access, remove content, or take other action we consider appropriate, including reporting to authorities.

The Service, including its software, design, text, and trademarks, is owned by Kohezn or its licensors and is protected by intellectual-property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without restriction or obligation to you.

The Service integrates with third-party services — for example, payment processing, shipping carriers, accounting software, cloud storage, design tools, and online sales channels. When you connect or use a third-party service, you authorize us to exchange the data necessary to provide that integration, and your use of that service is governed by its own terms and privacy policy. We are not responsible for third-party services.

Certain features use artificial intelligence to assist you. AI output may be inaccurate or incomplete and is provided to support, not replace, your own judgment. You are responsible for reviewing AI-assisted output before relying on it, and you must not use AI features in violation of applicable law or our providers’ policies. AI features may consume usage credits as described in your plan.

These Terms remain in effect while you use the Service. You may stop using the Service and cancel your subscription at any time; cancellation takes effect at the end of the current billing period and does not entitle you to a refund of prepaid fees except where required by law.

We may suspend or terminate your access if you breach these Terms, fail to pay fees, or if we reasonably believe your use poses a risk to the Service, other users, or third parties.

On termination, your right to use the Service ends. We will make Your Content available for export for a limited period in accordance with our then-current practices, after which we may delete it. Provisions that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification, and governing law) will survive.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DATA WILL ALWAYS BE AVAILABLE OR PRESERVED. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THESE MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KOHEZN AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

You will defend, indemnify, and hold harmless Kohezn and its affiliates from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or relating to Your Content, your use of the Service, your violation of these Terms, or your violation of any law or the rights of a third party.

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. Subject to any applicable arbitration agreement, you agree to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute not subject to arbitration.

To the extent permitted by law, any dispute will be resolved on an individual basis, and you and Kohezn waive any right to participate in a class or representative action.

We may modify these Terms from time to time. When we make material changes, we will update the "Last updated" date and provide notice where appropriate. Changes take effect when posted unless stated otherwise, and your continued use of the Service constitutes acceptance.

• These Terms, together with the Privacy Policy and any plan-specific terms, are the entire agreement between you and Kohezn regarding the Service.
• If any provision is found unenforceable, the remaining provisions remain in effect.
• Our failure to enforce a provision is not a waiver of it.
• You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• We are not liable for delays or failures caused by events beyond our reasonable control.

Questions about these Terms? Contact us at legal@kohezn.com, or write to Kohezn, Inc., [mailing address]. You can also reach us through our contact page.